Q: How much does delivery cost for individual planters?
A: Since our planters are large, we need to arrange direct van delivery rather than standard shipping - where items may be overweight or get damaged.
For delivery to Hong Kong Island, Kowloon, and New Territories (excluding Discovery Bay and Ma Wan), we charge a flat rate delivery of HK$300.
For delivery to Discovery Bay or Ma Wan, we charge a flat rate delivery of HK$400.
Q: Will the planter delivery be straight to my rooftop / terrace / balcony?
A: Our delivery service includes the delivery straight to your rooftop / terrace / balcony if no stairs are required. Should you need us to deliver to your garden space that does not have elevator access and requires stairs, HK$50 will be charged per floor per planter (maximum five floors). After you complete your order, a member of our team will be in touch with you directly to ask whether you have elevator access or if your delivery requires transport up stairs.
Q: Do you provide any installation service? How much does it cost?
A: Yes, we do provide an option for installation of your planter. We will charge 15% of the total purchase amount of the order with a min fee of HK$250. After you complete your order, a member of our team will be in touch with you directly to ask whether you would like to add on installation to your order. If you're ordering more than 10 planters, please get in touch with us as we may be able to make a special arrangement for you.
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